About & Policies

1. Acceptance of Terms

By browsing or placing an order on this website, you agree to these Terms of Service. If you do not agree, please do not use this website to place an order.

2. Products & Availability

We make reasonable efforts to display accurate product descriptions, images, pricing, and stock levels. Stock is checked and confirmed at the moment of payment, so an item shown as available may occasionally sell out between browsing and checkout; in that case, you will not be charged for that item, and any affected payment will be refunded in full.

3. Pricing & Payment

All prices are listed in Nigerian Naira (₦). Payment is processed securely through Paystack and is required in full before an order is confirmed. We do not store or have access to your card details, these are handled entirely by Paystack.

4. Order Confirmation

An order is only confirmed once payment has been successfully verified. You will receive a payment receipt from Paystack, and you can look up your order status at any time using the phone number provided at checkout.

5. Changes to These Terms

We may update these terms from time to time to reflect changes in how we operate. The version published on this page at the time of your order is the one that applies to that order.

6. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.

When a refund applies

We offer a refund or exchange if an item arrives damaged, defective, or different from what you ordered. Please report any such issue within 48 hours of collecting your order, using the contact details below, along with your order number and, where possible, a photo of the item.

When a refund does not apply

We're unable to offer a refund for a simple change of mind once an order has been paid for and collected. We encourage checking sizing, colour, and item details carefully before checkout.

If a payment succeeds but an order fails

In the rare case a payment is confirmed but stock runs out at the exact same moment (for example, two customers buying the last unit at once), the affected payment is automatically refunded in full through Paystack.

Refund method & timing

Approved refunds are issued back to the original payment method through Paystack. Processing typically takes 3–10 business days, depending on your bank, once we've initiated the refund on our end.

How orders are fulfilled

Cherry's Closet does not offer door-to-door delivery. After payment, orders are arranged for collection at a pickup point based on the country, state/region, and area you provide at checkout.

Arranging pickup

We'll contact you using the phone number provided at checkout to confirm the exact pickup location and a convenient time. Please ensure your phone number is correct and reachable.

Areas served

We currently arrange pickup for customers across Nigeria Cameroun, and Ghana. If you're ordering from elsewhere, please contact us before paying to confirm we can fulfil your order.